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Jun 23, 2022
TierPM Newark, NJ, USA
We have an exciting opportunity for an AV/IT Help Desk Associate in the New York/New Jersey Metro area. Virtual/Hybrid Work from home. The ideal candidate will have a super customer service focused attitude, excellent  technical AV/IT analytical troubleshooting skills, and a hunger to constantly learn.   This position is an excellent foot in the door with a growing tech company.  Position Responsibilities Process and respond to customer help desk calls and service tickets submitted. Creating service orders of parts that have failed after a CSA has performed remote troubleshooting.  Schedule 3rd part onsite support and  work with the third party while they are onsite to swap in the failed hardware.   If needed, travel to client locations to perform swaps or oversee third party labor. Experience and Abilities  Experience with any call center ticketing system and softphone software. ? Ability to work independently and be a ‘ hunter’ of computer...
Jun 22, 2022
TierPM Las Vegas, NV, USA
A leading provider of Audio Visual and IT event technology rental and staging services is looking for an experienced AV Field  Technician to provide operational support of all Audio Visual technology at client trade show and corporate meeting events. Job Overview: Primary responsibility will be providing a focus on superior customer service while providing high end technical expertise in the AV trade show and corporate meetings event space. The ideal fit must have prior proven success in setting up and supporting AV and IT equipment and components to ensure a successful meeting. Key Responsibilities: Review inbound inventory ensuring that equipment is in good order and a QC is performed then adding back to available stock. Retrieve AV equipment for new client orders based on specifications while ensuring proper configuration and staging requirements. Responsible for the safe transport of all equipment and then for proper set up of all AV equipment which could include...
Jun 22, 2022
TierPM Chicago, IL, USA
An exciting opportunity for an Audio Visual Event Production  Specialist in the Chicago, IL Metro Area. The ideal applicant will have  at least  3+ years of direct hands-on LED tile wall install, support and troubleshooting experience. A leading national provider of event  technology services for corporate meeting, convention and trade show events,  is seeking an experienced  Audio Visual LED Video Wall  Specialist to work onsite at their offices in Glendale Heights, IL location. Is this  the career advancing opportunity you have been looking for? If yes, read on! Job Summary: Provide Operations with an advanced level in-house resource to manage our LED Tile product group.  Primary focus will be to plan, organize, and manage activities required to QC, prep, and stage customer LED tile orders for delivery. Work closely with company LED Product experts, Project Managers, and other cross-functional team members to ensure orders are prepped and configured to the...
Jun 21, 2022
TierPM Atlanta, GA, USA
We are currently seeking a highly motivated Audio Visual Technician  in the Atlanta  area for our  client who is a leader in global  visual, audio and collaboration  solutions  within the entertainment  industry.  Successful candidates will have between 1 and 3  years of proven experience in repair, maintenance and troubleshooting of entertainment AV including digital projectors and systems. Duties: Coordinate equipment repairs and maintenance    Provide expert technical support to meet  customers’ expectations over  computer,  phone or in person   Prior excellent customer service and results is required   Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department   Troubleshoot and repair  connectivity issues  including internet, e-mail, WAN, applications and all infrastructure   Complete software updates and any product updates as required...