TierPM Kansas City, MO, USA
Apr 01, 2020
Our client is seeking an experienced " white glove" Audio Visual Support Technician (VTC), with experience supporting video conferencing systems, at their business location in the Kansas City, MO Metropolitan area. The ideal VTC professional will have " white glove" experience supporting and troubleshooting video conferencing systems such as Cisco/Tandberg, Crestron and AMX. In addition experience providing level 1 IT support for laptops, desktops, and mobile devices, as it relates video conferencing features, is a must! Position Description The AV Technician will be responsible for support of Crestron, AMX and Extron integrated audio video conferencing systems. Quality assurance testing of AV equipment and room functionality including remote testing of local and regional offices Responsible for the support of audio video equipment including: LCD flat panels, video projection systems, speakers & microphones, cabling, fiber optics, racking and mounting AV devices and control system unit loading, and troubleshooting Providing level 1 help desk support and troubleshooting of computer and mobile devices Required Skills and Experience At least 3-5 years experience in audio visual on-site video conferencing support and maintenance. Experience Installing and configuring VTC codec equipment and support of desktop or room based video conferencing systems. Experience with troubleshooting (not programming) of Crestron, AMX and Extron Audiovisual control systems Must have experience supporting Windows 7/10, Microsoft Office, Project, Visio, SharePoint as well as MAC & PC Audio/video editing software Must have recent hands on experience testing and troubleshooting projectors, microphones, speakers, amplifiers & LCD/Plasma Displays Support and troubleshooting of Video Conferencing Equipment (CISCO, Polycom, etc.) Must have experience with basic computer (laptops and desktops) and mobile device support including basic IP and ISDN Knowledge. Education College Degree or equivalent work experience Certifications in Crestron, AMX, Cisco/Tandberg, Polycom and/or Microsoft highly desired.