2 jobs found in los angeles

We are currently seeking a highly motivated Audio Visual Cinema Technician in the Los Angeles area for our client who is a leader in global visual, audio and collaboration solutions within the entertainment  industry.  Successful candidates will have between 1 and 3 years of proven experience in repair, maintenance and troubleshooting of entertainment AV including digital projectors and systems. Duties: Coordinate equipment repairs and maintenance    Provide expert technical support to meet customers’ expectations over computer, phone or in person   Prior excellent customer service and results is required   Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department   Troubleshoot and repair connectivity issues including internet, e-mail, WAN, applications and all infrastructure   Complete software updates and any product updates as required...

We have an exciting opportunity for an AV/IT Help Desk Associate that is Work from home on the West Coast of the United States. The ideal candidate will have a super customer service focused attitude, excellent technical AV/IT analytical troubleshooting skills, and a hunger to constantly learn.   This position is an excellent foot in the door with a growing tech company.  Position Responsibilities Process and respond to customer help desk calls and service tickets submitted. Creating service orders of parts that have failed after a CSA has performed remote troubleshooting.  Schedule 3rd part onsite support and work with the third party while they are onsite to swap in the failed hardware.   If needed, travel to client locations to perform swaps or oversee third party labor. Experience and Abilities  Experience with any call center ticketing system and softphone software. Ability to work independently and be a ‘hunter’ of computer systems/security issues and...