Audio Visual Field Service Technician - DSP

  • TierPM
  • Tucson, AZ, USA
  • Mar 22, 2022

Job Description

A leading  provider  of audio visual Pro-AV integration services, has an exciting opportunity for an Audio Visual Field Service Technician in the Tucson, AZ metro area.

The ideal candidate will have advanced troubleshooting and repair skills with professional  audio and video equipment such as digital audio recorders, audio systems, microphones, audio mixers, DSP processors, associated cabling and other multimedia equipment.

Note: This role is responsible for escalated front-line customer service involving recording products at client site locations.

Primary Role Responsibilities
  • Proactive and reactive support and maintenance of installed AV/VC systems and components at designated customer sites.
  • Diagnose and resolve technical hardware and software issues.
  • Responsible for maintaining and operating audio equipment used in the recording and distribution of multi-channel audio and video.
  • Advanced troubleshooting problems and repair of equipment such as digital audio recorders, audio systems, microphones, audio mixers, DSP processors, associated cabling and other multimedia equipment.
  • Deploy portable AV and recording scenarios as required.
  • Accurate and timely reporting and timekeeping in the Service Desk system.
  • Maintenance of asset register for AV related equipment owned in various client installations as well as management of portable recording and conferencing equipment.
  • Performing morning sound checks, remediating issues before Court proceeds.
  • Excellent customer relationship and troubleshooting skills, resolve escalated support requests in keeping with SLAs for external and internal customers.
  • Able to demonstrate soft skills which includes: active listening, Attentiveness, clear communication, persuasive speaking, ability to use positive language, confidence, good body language, patience and self-control and ability to empathize.
  • Provide regular progress updates for current and outstanding incidents or project tasks.
  • Present a neat and clean appearance.
  • Operate vehicle in a safely manner, adhering to all state/federal motor vehicle laws.

Role Challenges and Special Working Conditions
  • Position holder to be available after hours when required to support international teams and operational issues as needed
  • Interstate travel maybe required
  • Valid US driver license.

Essential work experience, qualifications and skills
  • Audio, AV and/or digital audio skills and qualifications.
  • Formal training with installed AV systems.
  • Basic networking skills.
  • Experience working with remote desktop systems and performing IT troubleshooting.
  • Ability to analyze and troubleshoot IT problems methodically
  • Excellent written and verbal communication skills
  • Strong customer service experience
  • Ability to ensure consistency of standards/procedures & promote efficiencies
  • Outstanding
  • An ability to always maintain a positive outlook and working attitude
  • Experience of accurately recording time and activities within a Service Desk system, working to SLAs.
  • Demonstrated ability to deal with sensitive and classified data

Desirable work experience, qualifications and skills
  • Experience working within Court Administrations
  • Experience working with users of varying technical knowledge levels

Physical Requirements and Work Environment
  • Position holder will be required to consistently lift over 50lbs and bend/reach for tools and equipment.
  • Work site may require ability to navigate stairs, ladders, and confined spaces.