Audio Visual User Support Engineer

  • TierPM
  • Nashville, TN, USA
  • Aug 08, 2022

Job Description


A leading global provider of Audio Visual integration and support is looking for multiple  User Support Engineers to be both an on-site and remote Subject Matter Expert (SME) for their client in the financial services sector in Nashville, TN.  Previous experience supporting banking or financial institutions in this capacity  is a big plus.

This position will be responsible for infrastructure level support of all AV systems including Microsoft Teams Room Systems, as well as Crestron, Cisco and Polycom systems.

Duties:

  • Perform both on-site and remote access support and troubleshooting on all AV and UC equipment that requires attention.

  • Responsible for all end user client training and best practices for all AV and UC equipment.

  • Responsible for an advanced level of support as well as keeping an eye out for potential problems and fixing before they become an issue.

  • Responsible for provisioning systems on VC infrastructure and  Codec configurations

  • Responsible for uploading Code to AV devices, including Crestron among others.

  • Responsible for timely and detailed communication with client as well as with employer in a global environment. This will include representation in key stake holder meetings.

  • Responsible for on-site room surveys to review  AV/UC inventory and look for any potential problems and fix. 

  • Responsible for reading and understanding architectural drawings as you will work with the design teams

  • Responsible for conducting continuing product research including Crestron, Cisco, Polycom, Extron, MS Teams Rooms to stay up to date.
  • Must have excellent verbal and written communication skills as well as ability to work independently.
  • Must have a high level of customer service as will be primarily working on site for a customer in their environment.

  • Responsible for documenting all issues as well as creating user guides.

  • Responsible for Commissioning AV/UC Systems and be the point of contact to ensure all systems are operating correctly within  guidelines and timelines.