Job Description
We have an exciting opportunity for an AV/IT Help Desk Associate that is Work from home on the West Coast or in Hawaii in the United States.
The ideal candidate will have a super customer service focused attitude, excellent technical AV/IT analytical troubleshooting skills, and a hunger to constantly learn.
This position is an excellent foot in the door with a growing tech company.
Position Responsibilities
- Process and respond to customer help desk calls and service tickets submitted.
- Creating service orders of parts that have failed after a CSA has performed remote troubleshooting.
- Schedule 3rd part onsite support and work with the third party while they are onsite to swap in the failed hardware.
- If needed, travel to client locations to perform swaps or oversee third party labor.
Experience and Abilities
- Experience with any call center ticketing system and softphone software.
- Ability to work independently and be a ‘hunter’ of computer systems/security issues and vulnerabilities.
- Drive technical IT and AV issues to resolution and properly document solutions for use in the future by other members of the team.
- Ability to be client facing on the phone or using a web meeting to assist in troubleshooting remote issues with non-technical individuals.
- The ideal candidate will be able to ‘see’ outside of their specific role when evaluating and solving problems. This involves direct observation when evaluating issues
- Ability to collaborate with team members.
- Operate and maintain knowledge of audio/video distribution systems
- Ability to work on network configurations of audio visual and IT networked hardware and devices.
- Maintain Inventory records for all equipment
TierPM Audio Visual Workforce Solutions
At TierPM our ONLY focus is audio visual and Information Technology staffing and solutions. We work 24/7 to seek and source qualified and hard to find audio visual and IT talent, allowing you to focus instead on your core priority, managing and growing your business!
From executive, management, technician, engineer and sales to project managers, control system programmers and more, we invest resources in your search to locate the talent you needed yesterday.
Audio Visual roles we recruit and staff include but are not limited to:
- Executive, Management and leadership roles
- Project Managers
- Technicians
- Installers (Commercial and Residential)
- Design Engineers
- Control System Programmers (Crestron, Extron, AMX and more)
- Video Conference Technicians
- Voice and Data Network Administrators
- Account Executives
- Account Managers
- Conference Service, Event Technologies, Rental & Staging Technicians
Our Audio Visual Staffing Solutions include:
- Permanent Hire Recruiting
- Temporary Contract Placements
- Temporary Contract to Hire
Contact TierPM Today so we can help you recruit or staff the perfect AV professional to meet your companies current Audio Visual business needs.