TierPM
New York, NY, USA
A leading provider of Audio Visual integration and support is looking for a User Support Engineer to be an on-site and remote Subject Matter Expert (SME) for their clients in the financial/law services sector in Manhattan, NY. Previous experience supporting banking/financial or law institutions in this capacity is a big plus.
This position will be responsible for infrastructure level support of all AV systems including Microsoft Teams Room Systems, as well as Crestron, Cisco and Polycom systems. Duties:
Perform both on-site and remote access support and troubleshooting on all AV and UC equipment that requires attention.
Responsible for all end user client training and best practices for all AV and UC equipment.
Responsible for an advanced level of support as well as keeping an eye out for potential problems and fixing before they become an issue.
Responsible for provisioning systems on VC infrastructure and Codec configurations
Responsible for...