TierPM
Cambridge, MA, USA
An exciting opportunity for a Part Time Video Conference Technician in the Boston Metro area. TierPM has an exciting opportunity for a Video Conferencing Technician in Metro West Boston! The ideal applicant will have at least 3 years experience supporting Video Conferencing technologies such as Polycom and Cisco preferably in a university setting. Does this seem right up your alley? If yes, apply today! Position Description: Handle all support calls from end users for scheduling and monitoring video conferences.
Review and monitor scheduling system and ensure customer conference details are set up prior to conference launch.
Responsible to ensure all attendees are connected on time and reconnected within the appropriate amount of time for their video conferences.
Troubleshoot and resolve issues including connectivity and quality issues.
Open service tickets and escalate as appropriate.
Required Skills and Experience: Must have at...